A Little Frustration

HAS THIS EVER HAPPENED TO YOU?

I needed to move some money (a pittance) from one account to another, but first I had to access the old account.

However, I didn't know how to access the old account, so I needed to set up new codes.  This is how that went:

"Key in your userid."  (I couldn't remember if I even had a userid for this account.  

"We will send you a code that you can use to establish a new userid. They asked for my email address and sent me a 7-digit code number.

I plugged in the new number and waited for instructions.

"Create a new userid.  It must contain upper case letters, lower case letters, some special characters and numbers.  It must be 12 characters long."

I did so, and hit "submit."

"Now create a password containing upper case letters, lower case letters, some special characters and numbers.  It must be 8 characters long."

I did so and then hit "submit."

"Now you need to develop a secondary safety code.  We will send you instructions as email."

The email contained another one of those 7-digit code numbers.

I went back to the account's website, keyed in the code and waited for instructions.

"Create your secondary safety ID.  It must contain upper case letters, lower case letters, special characters and numbers, and be 8 characters long."

I complied and hit submit.

"Congratulations, you have now established a protected account and will be able to log in."

I went to the "LOGIN" location.

"Enter your userid."  I did.

"Enter your password."  I did.

"Enter your secondary safety ID."  I did.

"Your password is already being used.  Please submit another using upper case letters, lower case letters, special characters and number.  It should be 8 characters long.  We will send a 7-digit access number to your email address."

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